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Reengineering the Tanker Allocation Process
Englisch
173 b
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This research explores the need to reengineer the tanker allocation process at the Tanker Airlift Control Center using a 4 round Delphi study consisting of 22 subject matter experts throughout Air Mobility Command, Air Combat Command, the US Navy, and the US Marine Corps. The research uses business process reengineering (BPR) principles to determine the environment for reengineering, the needs of stakeholders and customers, and the underlying assumptions of current processes. The Delphi study reveals that current climate favors BPR, and a centralized process with visibility and optimization control for allocating tankers is in need. Several ramifications of this process are discussed.
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