Integration of location based services into the social CRM strategy

Master's Thesis from the year 2012 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, grade: 1,0, Berlin School of Economics and Law, course: International Marketing Management M.A., language: English, comment: "An amazingly detailed yet compact master thesis that is definitely worth reading if you're asking youself how to bring traditional CRM approaches to life in the digital space." "A detailed investigation of Foursquare,its functions from a user's as well as from a business' point of view and a critical analysis of its suitability as a CRM tool (especially for SMEs) - backed up with an impressing amount of research." , abstract: This thesis aims at critically analyzing Foursquare from a customer relationshipmanagement (CRM) perspective. After elaborating on CRM and carefullyscrutinizing the mobile application and its functions, the author aims at investigatinghow Foursquare can be used as a CRM tool throughout the customer relationshiplife-cycle. Since large companies managing renowned brands usuallyhave more sophisticated tools to enforce their CRM strategy, this thesis is lessconcerned with those large enterprises, but rather focuses on small, local businessesthat decide to enter the realm of customer relationship management.